Privacy Policy

1. Introduction

MODE Software ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, including CivAssist.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including:

• Name and contact information (email address, phone number)
• Professional information (job title, company, discipline)
• Account credentials and preferences
• Communications with us

Usage Information

We automatically collect certain information when you use our services:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, features used)
• Log files and analytics data

File Data

When you use CivAssist, we may process PDF files and CAD drawings that you upload. This data is processed solely to provide our services and is handled with strict confidentiality.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your requests and transactions
• Communicate with you about our services
• Provide customer support
• Analyze usage patterns and improve user experience
• Comply with legal obligations
• Protect against fraud and security threats

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share information in these situations:

• With your consent
• With service providers who assist in our operations
• To comply with legal requirements
• To protect our rights and safety
• In connection with a business transfer or merger

5. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

7. Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your information
• Restrict processing of your information
• Data portability
• Object to processing

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie settings through your browser preferences.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites.

10. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: